Our Business Units 

Certified Support Supervisor

This 3-day course is for individuals supervising or leading a team of support professionals. Created with support specific knowledge requirements incorporated, the course begins with personal leadership and communication skills, progresses to creating a positive, energized environment for increased productivity, and concludes with the ability to take charge and drive team success. This course equips new and existing support supervisors and managers with the skills to perform successfully by motivating others.

Who Should Attend

  • Service professionals ready to transition to supervisor or team lead positions
  • Those new to the support management ranks
  • Current supervisors and team leads


On-Site Private Classes

Instructor-led private classes are available at your site for up to 15 students per class. Professional, certified instructors with extensive service and support industry experience lead the classes. The course includes team exercises and discussions of concepts that are directly relevant to real world situations supervisors face every day.

SCP Career Certification Exam

This course prepares students to take the online exam and become a Certified Support Supervisor. The cost of the exam is included in the course registration fee