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How can CSI help you ?

CSI provides professional training, performance assessment, operational audits, gap analysis, best practices consulting, process design, and certification endorsements. The company leads the region in promoting a customer-centric culture and instilling management’s desire for organizational change that leads to performance enhancement.

CSI is dedicated to increasing its constituents’ knowledge about the service and support profession and propelling the industry forward.

CSI-MEA can help…

  • Educate yourself and your service centers staff with CSI training solutions, the ideal soft-skills complement to hard-skills learned through your vendors' tools and technologies.
  • Measure your customer’s satisfaction and benchmark your performance against your established goals, other companies in your industry, or against the service industry as a whole
  • Meet with senior-level service and support professionals at CSI eConnect for live, interactive discussions that provide an outlet for strategic communication. (coming soon)
  • Stay on top of industry trends and technologies at CSI’s Annual Conferences and Events.
  • Get answers and tools to solve common service and support center challenges and issues.with our Ask the Expert sections of the Website.