Our Business Units 

Service Strategies

Advancing service and support excellence

Service Strategies MEA advances service excellence by providing training, certification and industry standards programs that ensure delivery of consistent, high-quality technical service and support.

Service Strategies-MEA applies a proven benchmark process to its programs that measures and drives effectiveness for continuous service improvement. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence and a qualitative and quantitative measure of success. Our career development programs, based upon these leading standards, have improved the skills and capabilities of service professionals for more than 15 years.

Learn more about Support Standard

Learn more about e Service Standard