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Course Batches

Marketing Specialist

The SN certification test addresses 40 core competencies and 89 skills necessary for success as a Marketing Specialist as defined by the SN International Career Standards Advisory Board.

The test questions are organized into multiple different test forms of sixty (60) questions each. The test questions are shuffled for each test session such that the test questions are presented in a different sequence for each test taker.

Candidates have up to seventy-five (75) minutes to complete the test. The minimum passing score is 75%. SN Authorized Instructors need to achieve a minimum passing score of 85%.

The SN Marketing Specialist certification test is weighted as follows:

Core Topics Weight
Marketing Strategy and Concepts 10%
General Marketing Basics 35%
Digital Marketing Basics 35%
Workplace Essentials 20%

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Small Business Owner

SN certification tests are randomly generated from a database of pre- authorized test questions in Skilled Matrix. Each certification test is different and includes sixty (60) questions.

Candidates have up to seventy-five (75) minutes to complete the test. The minimum passing score is 75%. SN Authorized Instructors need to achieve a minimum passing score of 85%.

The SN Small Business Owner certification test is weighted as follows:

Core Topics Weight
Strategy, Planning, and Finance 20%
Marketing Management 10%
Operations Management 10%
Sales Management 10%
Workforce Management 20%
Customer Service 10%
Interpersonal Skills 20%

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Proven Skills in Prospecting, Relationship Building, Discovery, Presentations, Objection Handling, and Closing

Sales Professional

The SN certification test addresses 18 core competencies and 39 skills necessary for success as a Sales Professional as defined by the SN International Career Standards Advisory Board. The test questions are organized into multiple different test forms of sixty (60) questions each.

The test questions are shuffled for each test session such that the test questions are presented in a different sequence for each test taker. Candidates have up to seventy-five (75) minutes to complete the test. The minimum passing score is 75%. SN Authorized Instructors need to achieve a minimum passing score of 85%.

The SN Sales Professional certification test is weighted as follows:

Core Topics Weight
The Sales Profession 20%
Customer-focused Selling 30%
Turning Prospects into Customers 30%
Workplace Essentials 20%

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Talent Development Specialist

The SN certification test addresses 30 core competencies and 71 skills necessary for success as a Talent Development Specialist as defined by the SN Interna- tional Career Standards Advisory Board.

The test questions are organized into multiple different test forms of sixty (60) questions each. The test questions are shuffled for each test session such that the test questions are presented in a different sequence for each test taker.

Candidates have up to seventy-five (75) minutes to complete the test. The minimum passing score is 75%. SN Authorized Instructors need to achieve a minimum passing score of 85%.

The SN Talent Development Specialist certification test is weighted as follows:

Core Topics
Talent Development Strategy 10%
Attracting and Screening Qualified Candidates 25%
Interviewing and Selecting the Best Candidates 25%
New Employee Processing and Orientation 15%
Workplace Essentials 25%

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Workplace Professional

The SN certification test addresses 25 core competencies and 44 skills necessary for success as a Workplace Professional as defined by the SN International Career Standards Advisory Board. The test questions are organized into multiple different test forms of sixty (60) questions each. The test questions are shuffled for each test session such that the test questions are presented in a different sequence for each test taker. Candidates have up to seventy-five (75) minutes to complete the test. The minimum passing score is 75%. SN Authorized Instructors need to achieve a minimum passing score of 85%.

The SN Workplace Professional certification test is weighted as follows:

Core Topics Weight
Communication Dynamics 10%
Team Work 15%
Embrace Diversity 10%
Manage Conflict 10%
Problem Solving and Decision Making 15%
Manage Change 10%
Professional Ethics 10%
Accountability 10%
Productivity and Effectiveness 10%

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Customer Service Professional

The SN certification test addresses 31 core competencies and 70 skills necessary for success as a Customer Service Profes- sional as defined by the SN International Career Standards Advisory Board.

The test questions are organized into multiple different test forms of sixty (60) questions each. The test questions are shuffled for each test session such that the test questions are presented in a different sequence for each test taker.

Candidates have up to seventy-five (75) minutes to complete the test. The minimum passing score is 75%. SN Authorized Instructors need to achieve a minimum passing score of 85%.

The SN Customer Service Professional certification test is weighted as follows:

Core Topics Weight
Customer Service Strategy and Concepts 25%
Customer Service Mechanics 20%
Customer Service Delivery 30%
Workplace Essentials 25%

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%

Administrative Assistant

The SN certification test addresses 33 core competencies and 66 skills necessary for success as an Administrative Assistant as defined by the SN International Career Standards Advisory Board.

The questions are organized into multiple different test forms of sixty (60) questions each. The test questions are shuffled for each test session such that the test questions are presented in a different sequence for each test taker. Candidates have up to seventy-five (75) minutes to complete the test. The minimum passing score is 75%. SN Authorized Instructors need to achieve a minimum passing score of 85%.

The SN Administrative Assistant certification exam is weighted as follows:

Core Topics Weight
Developing A Customer Mentality 10%
Personal Productivity and Organizational Skills 30%
Communication Skills 15%
Administrative Support Tasks 30%
Workplace Essentials 15%

Test Details

  • Languages: English, Arabic

  • Length: 45 questions, 60 minutes

  • Pass Score: 75%